Service Times
Services
2 - 3 Days
Minor Hardware Failure
Printer errors, speaker malfunctions, viruses, malware, malfunctioning webcam/mic, etc
Same day / as soon as possible
Major Hardware Failure
Computer/laptop will not power on, black display, unresponsive computer/laptop, etc
Same day / as soon as possible
Network Connectivity
Unable to access WiFi, internet issues, email issues, broadband connection issues, etc.
2-4 days
Software/App issues
Software is unresponsive, application is not working as expected, not showing on device.
3-7 days
Installations
Installing FAU-licensed software, new device installations(ex. printer, scanners), etc.
On date requested
Event Requests.
Projector setups, audio and visual setups, skype setups, computer setup, e.t.c