Our Mission Statement
The college of Nursing IT Office works on its mission to deliver necessary IT support and technology services to the nursing family including faculty, staff and students across multiple facilities both on and off campus. To assist you better on various IT related issues please submit a ticket with clear description of the technical issue that you are experiencing to听nurhelp@health.fau.edu.
Meet Our Team
Dr. Veronica Diaz
Instructional Designer, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Snyder Dieurestil
System Admin, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Joshua Evangelista
System Admin, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Craig Lasrado
Web Developer, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Kyler Mallonn
Specialist, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Christopher Pena-Padilla
IT Assistant, Health Information Technology
Christine E. Lynn College of Nursing
IT Department | Staff
Douglas Phillips
Technician, Health IT
Christine E. Lynn College of Nursing
IT Department | Staff
Jony Singh
Senior Executive Director, Health IT & Operations
Christine E. Lynn College of Nursing
IT Department | Staff
Please note that the OIT helpdesk (561-297-3999) is available for questions related to account password resets. However, for most of your IT requests, please submit a ticket with us if you are unsure, and we will tell you if you need to contact OIT.
Core Areas of Responsibility
- Systems Analysis and Support
- Desktop and Mobile
- Disaster Recovery and Backup
- Clinical Systems Support
- Research and Labs systems support
- Network and Telecommunications
- Data Management Plans (DMPs)
- Event Requests
Web Services and Database Administration
- Maintain and update the College of Nursing Website
- Assist faculty with uploading of syllabus to Simple Syllabus
- Maintain and manage Nursing online forms
Information on contacting our team
Clear description of issue using subject line in email
Please make sure that you do not use keywords like 鈥淗elp me鈥�, 鈥淧roblem/Issue鈥�, 鈥淯rgent Matter鈥�, 鈥淎ttention Requires鈥� in your subject line while submitting a ticket. This will not help your cause and will add another step in the process of solving the issue that you are facing. Please mention a clear description of the issue that you are experiencing in the subject line of the ticket as this will help us to sort issues based on the problem description and troubleshoot efficiently.
Responding directly to the ticket
It is always best practice to reply directly to the ticket in your email inbox as this approach is much better than sending a new mail. This way, the reply will get affixed to the ticket on our end and we will have a history of the problem/issue. You can also reply directly to the 鈥渞esolved鈥� ticket in your email inbox as this will re-open the ticket and notify us about the issue.
Avoid targeted emails
Make sure you send emails to听nurhelp@health.fau.edu听instead of sending it directly to any one of us. By doing this the ticket can be assigned to the next available person right away.