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Too often, these decisions are based on “gut instinct” rather than through solid preparation and thorough analysis. Hiring Right for High Performance is designed to prepare participants to identify and demonstrate legally defensible competency-based interviews.

Key topics include:

• Competency Based Interviewing
• Hiring and the Law
• Communication Practices for the Behavioral Event Interview
• Hiring for the Right Requirements
• Interview data interpretation

b. The Performance Management Process

The performance management process is critical for sustained success. There is no one best way to sustain performance excellence for every associate. Therefore, leaders must be prepared to tailor performance management to unique associate needs. This section prepares leaders for the challenge.

Key topics include:

• Emotional Safety in the Workplace
• Protecting Associate Dignity and Self-Esteem
• Improving Performance
• Conducting a Successful Feedback Conversation and Coaching Process

II. Building a Culture of Teamwork and Collaboration

a. Successfully Managing Today’s Multi-Generational Workforce

Today’s workforce is more age-diverse than ever before, with Silents, Baby Boomers, Generation Xers, Millennials, and Generation Zers all sharing work space. With five different generations in the modern workforce spanning the ages from 16 to 72, managing employees in a way that promotes good will, productivity, and efficiency is more important than ever.

Key topics include:

• Recognize and Understand Differences
• Throw Stereotypes Out the Window
• Tailoring Communications Styles
• Leveraging Generational Strengths and Differences
• Creating and Understanding the Value and Values of a Diverse Workforce

b. Dealing with Difficult People- Surely, It Isn’t Me!

Difficult employees or peers often have the potential to be valuable contributors to an organization. The actions and behaviors of these employees also impact the culture and morale of the overall workplace. Understanding and implementing effective management strategies help difficult employees successfully:

• Take the Stress Out of Stressful Conversations
• Understand how their behavior or performance impacts the organization
• Overcome personal or professional circumstances causing their behavior or performance issues
• Build positive work relationships with their managers and colleagues
• Make adjustments to their behavior that helps create a positive work environment
• Improve their work performance and achieve their maximum potential

c. Building Transformational Teams

Work teams are the backbone of contemporary work life. A "high-performance work team" refers to a group of goal-focused individuals with specialized expertise and complementary skills who collaborate, innovate and produce consistently superior results. High-performance work teams are essential to the way most organizations organize and carry out their work, resulting in superior performance, which translates into a significant competitive advantage.

Key topics include:

• Understand Expectations of a Cohesive Team
• The Root Causes of Organizational Politics and How to Overcome Them
• Encouraging Healthy Conflict – Then Manage It Properly
• Establish Plans for Developing The 5 Aspects of A Highly Functional Team
• How Leaders Meet Team Expectations

III. How to Communicate More Effectively with Yourself and Others*

The ability to communicate effectively is essential for any leader. This program provides communication insights, uncovers patterns and what can be done to effectively provide clarity to enhance relationships with self, team members, and clients

Key Topics Include:

• How Language Shapes Our Emotions: How we communicate and interact with ourselves, and others impacts our experiences, emotions, and behaviors. You will learn how to enhance the use of your words, voice qualities and body language to communicate more effectively.
• Perceptual Filters and Finding Balance: We live in our unique reality from the filters through which we perceive the world. You will explore how perceptual filters affect all areas of life and how to move towards balance and fulfillment.
• Taking Action to Achieve New Levels of Success: You will have an opportunity to create your own personal breakthrough by identifying and overcoming self-imposed limitations and barriers to your success. You’ll learn how to harness your personal power to break through patterns that no longer serve you.

*Day 3 includes optional hands-on activity